REGULATORY STATEMENT: Read More

Frank Brehany is the current Managing Director of HolidayTravelWatch. He replaced Brenda Wall in 2005, following her sad passing after a long illness. Frank worked with Brenda for many years, prior to his involvement in HolidayTravelWatch, helping her to develop and grow, the foremost Travel Consumer Organisation in Europe. Read More

1. The Holidaymaker or Traveller
   The primary function of the Organisation is to assist holidaymakers or travellers who have suffered as a result of travel problems. It is a further aim to act as a resource, provide information, advice and assistance to those who use our services. It is a further goal to promote better health and safety warnings for the holidaymaker or traveller. The Organisation will seek to, where possible, to guide the holidaymaker or traveller toward options to resolve their complaints.
2. The Holidaymaker or Traveller’s Health & Safety
   The Organisation will seek to create a wider dialogue through National or International Medical & Environmental agencies or bodies. Such contact is to be designed with the aim of improving hygiene, sanitation, and safety standards both within the UK and in other countries. In addition, through the assistance of such experts and bodies, to promote the goals of sustainable tourism.
3. The Travel Industry
   The Organisation will seek to ensure that all Travel Arrangers, Providers or Organisers be honest in their brochures or through selling by other methods. It is the aim to promote the provision of reliable and appropriately trained resort representation. It is the goal of the Organisation to encourage the Industry to promote a fair and timely handling and redress of complaints.
4. The Travel Debate
   The Organisation aims to facilitate an open and frank exchange of views on a wide range of travel opinion. Such debate to be open to governments, travel providers, lawyers, health & safety experts, holidaymakers or travellers.

The Founder and former Managing Director of HolidayTravelWatch, Brenda Wall, created the Organisation in 1995/6 following her own Holiday from Hell. Brenda worked tirelessly for the benefit of the travel consumer and to highlight the failings of the travel industry. Brenda sadly passed away in early 2005 following a long illness. Her work continues as she would have wished – her story will remain on this site as a tribute to her life’s work so that others can read and relate to her own experiences. The words reproduced are her own and reflect the position with her holiday and the destination at the time of her writing this article. Read More

The Founder and former Managing Director of HolidayTravelWatch, Brenda Wall, created the Organisation in 1995/6 following her own Holiday from Hell. Brenda worked tirelessly for the benefit of the travel consumer and to highlight the failings of the travel industry. Brenda sadly passed away in early 2005 following a long illness. Her work continues as she would have wished – her story will remain on this site as a tribute to her life’s work so that others can read and relate to her own experiences. The words reproduced are her own and reflect the work carried on by Brenda to develop the foremost holiday consumer organisation in the UK. Read More